I'm Tiago Oliveira, a Senior Product Designer shaping AI-driven products and enterprise systems at scale.

Defining product strategy and design systems that drive adoption, efficiency, and trust in complex B2B environments.

View selected work south

Selected Work

A selection of projects focusing on high-impact internal and customer-facing platforms.

GenAI Procurement Assistant

Defined reusable AI interaction patterns and a conversational framework from zero to one for enterprise procurement.

0→1

Framework built

AI

Interaction patterns

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Observability Platform

Reactive, manual incident response across thousands of sites led to high MTTR.

61%

Detection time reduced

20%

Faster response

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Ops Platform

Fragmented tooling created slow provisioning, manual work, and high operational overhead at scale.

90%

Faster provisioning

30%

Task completion improved

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Zero-Touch Provisioning

Reduced device provisioning from 45 minutes to 6 minutes through streamlined UX and workflow automation.

87%

Time saved

16→3

Steps reduced

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Warehouse Metadata Platform

Centralized platform for managing global building metadata, enabling 175% growth in managed warehouse records.

5.5K

Sites managed

2.5K+

Records onboarded

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ProtegeAi

AI-driven theft prevention turning raw detection data into an actionable retail security tool.

<15s

Response time

30%

Dev time saved

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